At KIKI & GREEN we always want our customers to have the best experience. We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we have to accept returns in line with UK consumer legislation. 

As our products are intimate products, for hygiene purposes we are unable to accept returns of products that have been used in any way. 

We greatly care about our customers and maintain high hygiene standards. We do not accept returns or exchanges unless the product delivered is damaged or defective. 

Defective, damaged, or incorrect items: 

If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery. 

If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures. 

To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products.  

To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process. 

We cannot accept items back that have been used unless you received the item in a damaged or defective condition. 

Damaged or defective items returned without their original packaging will not receive a refund. 

Changes to this Refund Policy 

At any time, we reserve the right to modify this Refund Policy. Such modifications will be communicated via our website. Additionally, you can obtain a current copy of our Refund Policy by contacting us via our contact us form or email us at contact@kikiandgreen.com.  

This document was last updated on May 9, 2022